Integrity Automotive

Paul Lukehart 7 months ago

I had a great experience here a couple weeks ago: I'd asked the Integrity team to replace a couple tire valve stems in hopes of addressing some slow leaks. Valves were replaced. I noticed the leak continued in a tire. I brought the car back: "Hey, I know I asked you to do this other thing, but the leak is still happening, can you see if you can find it?" Not only did they find it (a problem which has stumped other tire shops), but fixed it and THEN said I didn't owe anything since it was a follow-up service to something else I'd just had done. I figured it was a separate service call and would have pushed money at them if they'd taken it, but they refused. And they fixed a VERY annoying problem. Oh and this was done 2 hours after I dropped it off. These guys stand by their work and have pride in it. I was impressed and they made a fan of me.

Dustin Bowers 9 months ago

Well first they could improve their pricing and service. Came in and was automatically turned down due to lack of availability to perform work in an efficient manner. I thought about the wait but decided to ask about the price for a transmission swap. 8,000 dollars and refused to allow me to purchase a refurbished one from outsourcing. I called him out on it. 8,000 I could buy a used car for that price. It was clear as day he either didn’t want to do it or was trying to straight bend me over. I don’t recommend if this is his business practices. People deserve better treatment.

Nate Thomas 11 months ago

How many auto parts and repair places will you go where they will tell you that you don't need something?? Integrity continues to show the truthful description of their name. Twice now I've gone in for what I thought was going to be a big repair only to be told by JR and team that this is easily fixed or unnecessary to do. It warms my heart to know that while lots of repair places have a reputation for being fraudulent and advantageous, Integrity will not make unnecessary fixes. They truly treat your vehicle as if it's their own. I am confident in their competency, their expeditious nature and most importantly, that they are worthy of their name.

abbey a year ago

Other auto shop quote: $770 Integrity: $390. Recommended to my friend who I knew got over priced at $660 and Integrity quoted her at $350. It’s amazing how other auto shops try to get SO much money out of their customers. Integrity truly lives up to its name. Never had any issues here.

Jade Johnson 2 years ago

I read these reviews so I thought ya these folks will take care of me. Well l towed it there because of these reviews when my died unexpectedly. It took them days to get to it. Which l understand but everyday they said they would get to it the next day. Again l was very nice and patient. They call and tell me l ran out of gas and that my gas sensor is off. That they put gas in it but l needed to go straight to the gas station. Well on the way to the gas station it dies. It's dark out and I'm a female who doesn't know much about cars. I was left stranded on a round about. Had to get a ride to the gas station. Then buy a $30 gas tank that has a crazy child proof mechanism. Anyway when I made it back to my car to put the gas in it and the thing sprayed gas everywhere. So l had to call the Carmel police to help. Did l mention it was raining and dark? I called and told them all of this. The dangerous position that I was put in because they didn't put enough gas in my car to go two miles. I would of Gladly paid for that gas. But l paid $120 to be put in a dangerous situation. Uncaring to say the least. Nobody called to apologize. To reimburse at least the $30 gas can! Nothing! I